We want you to be completely satisfied with your purchase from VS Dent. If for any reason you are not, we offer a 30-day return period starting from the day your order is delivered.

This policy is in addition to your statutory rights under UK consumer law.

Your Right to Cancel

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

Beyond this legal right, we also offer an extended 30-day return policy on eligible items.

Eligibility for Returns

To qualify for a return, the item must meet all of the following conditions:

  • The item is unused, undamaged, and in the same condition as received

  • It is returned in its original packaging

  • All original tags, labels, and accessories are included

Non-Returnable Items

We do not accept returns for custom-made or personalised items, including products made to order or manufactured according to individual specifications. This is in line with UK consumer law, unless the item is faulty or not as described.

How to Start a Return

To initiate a return, please contact us at support@vsdints.com. We will provide full return instructions and any required documentation.

Returns must not be sent back without prior authorisation.

Return Shipping Costs

  • Free returns on all eligible items

  • We cover all return shipping costs, so there is no charge to you

Exchanges

We do not offer direct exchanges for different products or sizes.

If your item arrives faulty, damaged, or defective, we will offer a replacement for the same item or a full refund, in accordance with UK consumer law.

If you would like a different product or size, please return the original item and place a new order separately.

Refunds

Once we receive and inspect your returned item, and confirm it meets our return conditions, we will issue a refund to your original payment method.

  • Refunds are processed within 10 business days of return approval

  • Any standard delivery charges paid at checkout will be refunded when applicable, as required by law

Rejected Returns

If a returned item does not meet our eligibility requirements (for example, signs of use or missing original packaging), the item will be returned to you and no refund will be issued.

Lost or Stolen Packages

Once an order has been marked as delivered to the address provided at checkout, responsibility passes to the customer. If you believe your package has been lost or stolen, please contact us and we will assist you in raising a claim with the delivery carrier where possible.

Need Help?

If you have any questions or need assistance, please contact us:

Business Email: support@vsdints.com
Business Address : Unit C, Lane End Rd, Sands Industrial Estate, High Wycombe, HP12 4HH, United Kingdom