At VS Dent, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy. We encourage you to read it carefully to understand how your personal information is handled.

Information We Collect

When you interact with our website or services, we may collect the following types of information:

Personal Information

Your name, email address, phone number, billing and shipping address, and payment-related details when you place an order or contact us.

Order Information

Details about the products you purchase, order dates, transaction history, and related communications.

Technical & Device Information

Your IP address, browser type, device type, operating system, and browsing behaviour collected through cookies or similar technologies.

We only collect personal data that is necessary to provide our services, process orders, and improve your experience.

Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Contractual necessity – to process and deliver your orders

  • Legitimate interests – to improve our services, prevent fraud, and secure our website

  • Legal obligations – to comply with accounting, tax, and regulatory requirements

  • Consent – where you have opted in to receive marketing communications

How We Use Your Information

We use your information to:

  • Process, fulfil, and deliver orders

  • Communicate with you regarding purchases, returns, or enquiries

  • Improve website performance and customer experience

  • Send marketing emails or promotions (only if you have opted in)

  • Detect fraud and maintain website security

We do not sell, rent, or trade your personal data to third parties.

Sharing Your Information

We only share your personal data when necessary, including:

  • With trusted third-party service providers such as payment processors and delivery partners

  • When required by law or regulatory authorities

  • To protect our legal rights, property, or customer safety

All third-party partners are required to process your data securely and in compliance with UK data protection laws.

Payment Information

Payments are securely processed through PayPal. When you submit payment details, they are encrypted and handled directly by PayPal. VS Dent does not store or have access to your full payment card details.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality

  • Analyse visitor behaviour and improve performance

  • Remember cart items and user preferences

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide customer support

  • Meet legal, tax, and accounting obligations

Once data is no longer required, it is securely deleted or anonymised.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data (where legally permitted)

  • Object to or restrict certain types of processing

  • Withdraw consent for marketing communications at any time

  • Request data portability where applicable

To exercise any of these rights, please contact us at support@vsdints.com. We will respond within the timeframe required by law.

Protecting Your Information

We use appropriate technical and organisational security measures, including encryption, secure servers, and restricted access, to protect your personal data.

While no system is completely secure, we take reasonable steps to protect your information from unauthorised access, loss, or misuse.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our practices. Any updates will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Business Email: support@vsdints.com
Business Address : Unit C, Lane End Rd, Sands Industrial Estate, High Wycombe, HP12 4HH, United Kingdom